Terms and Conditions of Sale
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
1. Format of the Agreement
1.1 These terms and conditions of sale apply to all goods supplied by Stohn Ltd, whose registered office is at 9A High Street, Watton, Thetford, Norfolk IP25 6AB registered in England and Wales No. 6486060 (the "Supplier", or "we", or "our" or "us").
1.2 Any order placed by you for goods advertised on our website or offered by an authorised representative of Stohn Ltd is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion).
1.3 We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.
1.4 If we accept your order, we will notify you that we have accepted. If we cannot accept your order (for example (but without limitation) because the goods are found to be unavailable) we will notify you by telephone or email.
1.5 In the event that, after we accept your order, we discover that the goods ordered are unavailable or that there was a pricing error was made in respect of the goods ordered, we reserve the right not to supply the goods ordered and to offer you a refund or alternative goods in accordance with conditions 2.2 to 2.4 below.
1.6 The contract is subject to your right of cancellation (see condition 7 below).
1.7 We have the right to terminate the contract if the total price of the goods is not received from you in cleared funds (in accordance with condition 3.1).
1.8 These Terms and Conditions cannot be varied except in writing by an authorised Stohn Ltd representative. The Supplier may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Supplierīs estimate or quotation. Estimates and quotations are valid for 30 days and will be provided in writing for each individual project based on information provided by the customer. However we reserve the right to change the price by giving you notice at any time between the issuance of the estimate or quotation and acceptance of the order by Stohn Ltd such change would be to reflect any increase the cost to us such as (without limitation) foreign exchange fluctuations alteration of duties or increase of cost of materials.
2.2 Stohn Ltd cannot accept responsibility for mistakes or omissions arising from inaccurate information provided by the customer, including the measurements of the space to be tiled, and the customer will be invoiced for any additional costs that may be incurred resulting from a change to an order. 2.3 If after acceptance of your order we discover within 14 days of such acceptance that all of the goods are unavailable, we may terminate the contract and refund or re-credit you within 7 working days for any sum that has been paid by you or debited from your credit card for those goods. In these circumstances, we will inform you as soon as possible.
2.4 If within 7 days of our acceptance of your order we discover that some but not all of the goods are unavailable, we will no longer supply those unavailable goods. In these circumstances we will contact you detailing the goods that are unavailable and offer you the option of cancelling the whole order or amending your order to substitute the unavailable items with alternative goods. If you have not cancelled the order within 14 days of receipt of such notice, we will deliver the available goods in accordance with condition 4 below. We will refund or re-credit you for any sum that has been paid by you or debited from your credit card in respect of the unavailable goods or cancelled order (if you have cancelled it).
2.5 Every effort is made to ensure that prices provided by the Supplierīs in estimates or quotations are accurate at the time you place your order. If within 14 days of accepting your order a pricing error is found in respect of any or all of the goods you have ordered, we will notify you as soon as possible detailing the mis-priced goods and offering you the option of:
2.5.1 placing a new order at the correct price for those goods;
2.5.2 cancelling the whole of your order; or
2.5.3 cancelling your order for the mis-priced goods and reconfirming your order for the correctly priced goods.
If, within 14 days of receipt of our notice to you, you have not responded by selecting one of the available options at conditions 2.5.1 to 2.5.3 above then:
(a) if all of the goods you have ordered are found to be mis-priced, the entire order will be cancelled automatically and the Supplier will refund or re-credit you for any sum you have paid for those goods; or
(b) if only some of the goods you have ordered are found to be mis-priced, our contract with you continues and we will deliver the correctly priced goods but we will not be obliged to supply you with the mis-priced goods. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.
2.6 Requests for change and or additions to the order by the customer and accepted by Stohn will require the issuance of a new order with new delivery dates. 2.7 To avoid any doubt, where goods are unavailable and you order alternative goods from us, or where goods have been mis-priced and you subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods, howsoever the order is placed.
2.8 In addition to the price, you may be required to pay a delivery charge for the goods, details of which will be clearly displayed on our estimates and quotations.
2.9 Deposits are non-refundable for goods made specifically for you. 2.10 Stohn Ltd may from time time to time agree in writing as a term of the order that the customer can return overstock. A restocking charge of 25% of the value of the returned product will be retained by Stohn Ltd. The returns are subject to all the terms of Stohn Ltd returns policy (RMA) 2.11 All samples, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Companys catalogues, brochures or internet website are issued or published for the sole purpose of giving an appropriate idea of the goods described in them.
2.12 The Customer acknowledges that due to the natural variations of stone the Company cannot guarantee colour or shade differences between products or batches of products. The Customer is advised to increase the size of his order by 10% to cover wastage that may occur due to colour variation, damage during site handling and during delivery.
3. Payment
3.1 Payment for the goods and delivery charges can be made by any method agreed with the Supplierīs at the time you place your order. A deposit of 50% of the estimate or quotation is due with the order and full payment shall be due before the delivery. Payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately. 3.2 There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities with you).
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
3.4 Payment for net 30 credit accounts are to be made in full 30 days from date of invoice to Stohn Ltd, Unit 3, Thetford Road Business Park, Beehive Corner, Watton, Thetford IP25 6BS. Payments are to be made payable to Stohn Ltd. Failure to comply with credit agreement will result in suspension of credit account facility and legal action.
4. Delivery
4.1 The goods you order will be delivered to the nearest curbside location at the address provided when you place your order. The customer must provide assistance to the driver for unloading. 4.2 It is the responsibility of the customer in consultation with the Stohn Ltd to place orders and pay deposits in sufficient time to meet project deadlines. Delivery quantities and dates will be confirmed at the time the order is accepted by Stohn Ltd, however we cannot be held responsible for circumstances beyond our reasonable control including (without limitation) natural disasters, shortfall at source, and restraints or delays effecting suppliers or transportation to us. Dates quoted for delivery will be adhered to as far as possible however time for delivery will not be of the essence of any agreement.
4.3 If delivery cannot be made to your address for reasons under the Supplierīs control the Supplier will inform you as soon as possible.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.
4.5 Every effort will be made to deliver the goods on the agreed date. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you of any delay as soon as possible.
4.6 Upon delivery of your order you will be asked to sign for the goods received confirming that the correct quantities are as shown on the delivery note and that the goods are in good condition. If the delivery quantities are incorrect or not is not in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the delivery as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter. 4.7 Installation of the materials confirms acceptance and no refund will made without exception.
5 Risk/Title
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to the Supplier in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
6. Title for Business Customers
6.1 If you are a business customer until ownership of the goods has passed to you, you must:
6.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplierīs property;
6.1.2 not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplierīs behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
6.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
6.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
6.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
6.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
6.2.3 you encumber or in any way charge any of the goods.
7. Your right of cancellation for consumers
7.1 You have the right to cancel the contract at any time up to 7 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers. 7.2 You cannot cancel if the goods are made specifically for you or you have installed laid or used them.
7.3 To exercise your right of cancellation, you must give written notice to the Supplier by post or the returns section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
7.4 Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returns on Line section of the Supplier's website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods the Supplier shall, after receiving notification either collect the goods from you or ask you to return the goods to the Supplier in accordance with the Supplier's Returns procedure (see condition 11 below).
7.5 Once you have notified the Supplier that you are cancelling the contract, and the goods have been received back by the supplier subject to 7.4 above, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
7.6 Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
8. Limitation of Liability
8.1 Stohn Ltd provides no warranties expressed implied or written regarding the suitability of any material supplied by them for the customer's application. 8.2 Subject to 9.3 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
8.2.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
8.2.2 such loss or damage is not a reasonably foreseeable result of any such breach;
8.2.3 any increase in loss or damage resulting from breach by you of any term of this contract.
8.3 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplierīs negligence or fraudulent misrepresentation.
8.4 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
8.4.1 loss of business; loss of data; loss of profits; loss of goodwill; loss of anticipated savings or loss of revenue even when advised of the possibility; or
8.4.2 any indirect or consequential losses, liabilities or costs.
8.5 If you are a business customer then the aggregate liability of the Supplier (whether in contract or for negligence or breach of statutory duty or otherwise howsoever) to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the price of the goods in question.
9. Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
10. Images
Product images are for illustrative purposes only and may differ from the actual product.
11. Returns
11.1 Where Stohn Ltd has agreed in writing as a term of order that the customer can return overstock a restocking charge of 25% of the value of the returned product will be retained by Stohn Ltd. The returns are subject to all to all of the Stohn Ltd returns policy (RMA). For all details of the Supplierīs returns policy and procedures please click the link below:
www.stohn.co.uk/returns.asp
11.2 In particular, please note that any items returned to us that you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.
11.3 Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier and where appropriate covered with insurance.
12. Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
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